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Black points: 75 for this casino. Delayed payment, sent to a wrong bank account. Player complained the casino had transferred the money to a wrong bank account.
Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks.
Player was very upset about this fact, we don't know what was the final resolution of this case. Black points: 99 49 for this casino.
Fraud accusation, account blocked, all funds seized. Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him.
When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright.
He was advised to turn to the licensing authority. Disputed amount: 1, kr bonus money. Failed self-exclusion. Black points: 60 30 for this casino. Failed self-exclusion, account closed, funds seized, deposit returned.
Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus.
After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand.
Player's deposit was returned. Complaints on related Betsafe Casino Same management. Uncertain case, good regulator. Account closed and all funds were seized due to broken terms and conditions.
The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again.
After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification.
So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case.
There is no further information available. Bonus terms and conditions breached, account closed, funds were seized. In the past, David made two successful withdrawals with no issue.
There is no further information on this case. Account closed and funds were seized over a misspelled email address.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account.
He contacted the customer support and was told to send documents for verification and the problem should be fixed. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved.
Disputed amount: , kr real money. Bonus conditions breached, account closed, all funds were seized. The casino confiscated all of the funds and closed the player's account.
There is no further information on the case. Black points: 62 for this casino. The casino refused to accredit a bonus as originally advertised.
The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus.
About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Complaints on related Betsson Casino Same management. Black points: 81 for this casino.
The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account.
The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final.
The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties.
There is no further information about this case. Black points: 64 32 for this casino. The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn't play for over a year. But when he started receiving emails with bonuses, that's when he decided to play with one and deposited money.
After he won SEK26,, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions.
The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won't pay him.
Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information. Disputed amount: 26, kr bonus money.
Black points: 48 24 for this casino. A player from Finland complained that the casino denied his withdrawal request without providing any explanation him.
It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.
Disputed amount:?? Read more on: casinomeister. Black points: 31 15 for this casino. The account was closed without a relevant reason and all the funds were seized.
The player's account was closed without any relevant reasons. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account.
Ever since the player sent those documents for the investigation, the casino stopped responding to them. No reaction policy, good regulator.
The account was suspended due to security reasons and all the funds were seized. The casino sent the player an email which stated that they would have liked to call them on the phone.
After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons.
The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party.
The case remains unresolved. Read more on: thepogg. Complaints on related SverigeAutomaten Casino Same management. Black points: 5 2 for this casino.
The player's winning and the deposit was confiscated without any relevant reason given from the casino. The player, Adyrus1, had his account closed including his winning, without any reason given.
When he asked the ThePOGG for help, they found out that he broke one of the very important rules.
The ThePOGG's representative spoke directly with the MGA Malta Gaming Authority regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence.
The case remains open and unresolved. Complaints on related Kaboo Casino Same management. Black points: 85 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and all the funds were returned to the player's account.
Nicholas made a withdrawal previously without any problems. He had no idea they were sister casinos and was also surprised that he was able to withdraw much smaller amount previously without any hesitation from the casino.
The complaint remains unresolved and has waited for an answer from the MGA Malta Gaming Authority. Black points: 82 41 for this casino.
The terms and conditions of self-exclusion were breached and all the deposits were returned to the player.
When the player tried to login into the account, the access was denied and they were asked to contact the support team. The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos.
The casino decided to return the player's deposit. Black points: 36 18 for this casino. Due to terms and conditions about self-exclusion being breached, the account was closed and all the funds were returned.
Black points: 17 8 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and the deposit was returned.
Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos.
The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play.
The casino apologized to the player for the inconvenience but there was nothing else they could do about it.
There was no information online about these two casinos being sister casinos. No further information on this case is available. Black points: 13 6 for this casino.
The terms and conditions about self-exclusion were breached and all funds were returned to the player. His winnings were confiscated and his deposits were returned to him.
The player mentioned that there was no information online about these casinos being sister sites. There is no further information on this case and it remains unresolved.
Black points: 11 5 for this casino. The access to the account was denied and all the funds were seized without a relevant explanation to the player.
The player was denied an access into the account. When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case.
The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA Malta Gaming Authority.
Show 5 similiar complaints with black points in total 78 for this casino. Black points: 19 9 for this casino. The player experienced a technical glitch.
The player complained they won free spins and played a game with them and on the last spin, there was an error message where the page refreshed and after that, all the winnings were lost.
The player informed about this the casino support and they informed them there were no records proving that such game was ever played by them.
From the casino's side, they had sent the player a copy of their playing log which proved there was no such game played but the player insisted the game was played.
This complaint remains unresolved. Complaints on related Vernons Casino Same management. Sin from the past.
The player's account was closed without an explanation. In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in , it changed for better, much better.
The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown. Later on, the casino said that the account was under the investigation and they would contact the player with an update.
They never did and the complaint was left unsolved. Complaints on related Jackpot Casino Same management. Black points: 61 for this casino.
Delayed payment. The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter.
No update since then. Black points: 56 for this casino. Player accused of having duplicate accounts. The player won some money in the casino, made a withdrawal request and sent in all documents needed.
However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter.
A representative of the forum recommended them to turn to licensing authorities. Player unable to withdraw their winnings.
The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked.
The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.
The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related CasinoEuro Same management. Black points: 1, for this casino. She tried to refresh the game multiple times but it wouldn't work.
The player than contacted the casino about it who forwarded the issue to the game provider, NetEnt, for further investigation.
Once that was done, the provider decided that the player did receive the correct amount of their winnings and the error was caused by the system freezing.
There are no relevant updates since then. The player's withdrawal was denied due to broken terms and conditions of the casino. After the player completed the wagering requirements, they requested a withdrawal of SEK91, Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed.
The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
Disputed amount: 91, kr bonus money. The player was accused of high betting and his winning was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake.
Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played.
The casino claimed otherwise and returned the player's deposit. No further information is available. The player's funds were confiscated due to a violation of the casino's rules.
He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
Complaints on related Super Casino Same management. Black points: 42 21 for this casino. Player unable to make a withdrawal, delayed payment.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
The complaint remains unresolved. Player unable to withdraw their money, one year delay in payment. The player was trying to withdraw their winnings for a year.
The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated.
Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly.
This caused a delay in payment. Show 2 similiar complaints with 0 black points in total. Player accused of terms and conditions breach. The player made a deposit and claimed a bonus.
After playing in the casino and making progress they noticed the wagering requirements doubled.
There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action.
Player's laptop stolen, their username and password misused to play in the casino. All funds lost. The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.
When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.
Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.
Show 1 similiar complaints with 0 black points in total. Player's withdrawal delayed, likely paid. The player complained their withdrawal was delayed.
The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully.
Player's bonus winnings capped. The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount.
Complaints on related NordicBet Casino Same management. The player's account was closed without an explanation given by the casino. Jeanbahdo requested a withdrawal that was delayed due to a random investigation.
Later on, her account was closed and her deposit of SEK2, was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
Disputed amount: 9, kr bonus money. Black points: 55 for this casino. The player's account was closed without any relevant reason.
After A-L requested a withdrawal, her request became a subject for a random investigation. Shortly after that, her account was closed and the deposit of SEK2, was returned to her.
The casino's response was that they have the right to close any account for any reason without explaining why. The casino never responded to the complaint and it would remain unresolved.
Disputed amount: 4, kr bonus money. Black points: 50 25 for this casino. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away.
Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings.
The Wheel of Rizk is one of the unique selling points of this gaming site, and is a fantastic alternative to some of the stuffy and convoluted loyalty schemes that appear on other online casinos.
Remember that there is always a wagering requirement attached to any welcome bonus before you can withdraw your cash, and in this case you need to bet 45 times the bonus amount before you can take out either the bonus or associated winnings.
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Unlike so many loyalty schemes which get mired in small print, the Wheel of Rizk is so clear that anyone can understand it and it makes for one of the better loyalty plans you will find in any online casino.
Support is available in a number of languages, including English, Finnish, Norwegian and Swedish. The easiest way to get in contact with Rizk casino support staff is by using their live chat option for immediate answers to any questions you may have.
Alternatively, you can email attachments or questions to their dedicated support email address. With a bit of luck this Rizk Casino review will have given you a sense of just how different this online betting site is from so many of the alternative options out there.
Every casino lives and dies based on the games available at the site, and with great new releases from some of the biggest names in the business, Rizk certainly does not disappoint.
As this Rizk review has demonstrated, this casino really differentiates itself from the rest with great features like the Wheel of Rizk loyalty rewards plan, as well as some excellent ongoing promotions and quick and easy funding and withdrawals.
Rizk Casino may be a newcomer to the online gaming industry, but it has already made a big impression on the gaming world and looks set to build on its early successes.
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